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We're Here When
You Need Us Most

Whether you're stuck on installation, dealing with a corrupted file, or just have a question about which product fits your workflow — our team responds fast and stays with you until it's resolved.

Support team is online now — average response time under 2 hours
How We Help

Pick the Support You Need

Six dedicated areas — each handled by a team that knows that topic inside out. No ticket queues, no generic scripts.

Technical Support

Software acting up? Our technical team has seen every error, crash, and edge case. We don't just point you to a manual — we walk you through it.

  • Product installation and first-time setup
  • Troubleshooting unexpected errors or crashes
  • Help with advanced features and conversion settings
  • Windows compatibility issues on all versions
[email protected]

Product Questions

Not sure which converter you actually need, or whether the demo covers your specific use case? Ask us before you buy — we'll give you a straight answer.

  • Which tool handles your specific file format
  • Format compatibility and output options
  • Demo version scope and limitations
  • Comparing tools for your migration scenario
[email protected]

License & Activation

Bought a license and can't get it activated? Lost your key? Changed machines? These things happen — we'll sort it out quickly, no hassle.

  • Retrieve a lost or misplaced license key
  • Activate your product on a new machine
  • Resolve activation errors or conflicts
  • Multi-user and enterprise license help
[email protected]

Sales & Billing

Invoice looks wrong? Want to upgrade your license? Need a refund processed? Our sales team handles all of this directly and promptly.

  • Invoice queries and billing corrections
  • Refund and cancellation requests
  • Upgrading to a business or enterprise license
  • Adding licenses for additional users
[email protected]

General Enquiries

Company policies, partnership opportunities, press and media, or anything else that doesn't fit neatly into a category — we're still the right people to ask.

  • Company and policy questions
  • Partnership and reseller programme
  • Press and media enquiries
  • Feedback and product suggestions
[email protected]

Microsoft Store Support

Purchased Magic Soft PST Converter or OST Converter from the Microsoft Store? We provide full support for Store purchases — same team, same speed, same commitment.

  • PST Converter (ID: 9N1M8F9VDP38)
  • OST Converter (ID: 9N8Z32X1WP9Q)
  • Post-purchase activation assistance
  • Store-specific billing and refund help
[email protected]
Contact Us

Three Ways to Reach Us

Pick whichever one works for you. All three go to the same team.

Email Support

Send us a detailed message and we'll reply within 2 business hours during working days.

[email protected] [email protected]

Live Chat

The fastest route to a real answer. Our chat is staffed 24 hours a day, 7 days a week — no bots, no scripts.

Open live chat Online now — 24/7

Website

Visit our website to download products, browse the blog, check your order status, or explore our full product catalogue.

www.magicsoftrecovery.com Microsoft Store verified

Still haven't found what you're looking for?

Just email us. Tell us exactly what you're dealing with and our team will give you a direct, honest answer — usually the same day.

Get in Touch
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🏅
At Service Since 2015
10+ Years Experience
🌍
Trusted by Millions
Worldwide Customers
🔒
SSL Secure
256-bit Encryption
🛡️
McAfee SECURE
Site Security
🛡
DMCA Protection
Protected Content
✔
D-U-N-S Verify
Business Verified
⭐
BBB Verify
Trusted Business